Focus on your mission while we handle the technology. IMTAS provides comprehensive IT managed services that keep your infrastructure running at peak performance 24/7/365. Our experienced team delivers proactive monitoring, rapid issue resolution, and strategic IT optimization across your entire technology stack—from cloud environments to on-premise systems. With flexible service models designed for federal requirements, we ensure your IT operations are secure, compliant, and continuously aligned with your evolving business objectives.

Enterprise Service Desk Operations

IMTAS delivers world-class Tier 1 and Tier 2 desktop support services that ensure federal personnel remain productive and mission-focused. Our proven service desk operations handle thousands of incidents and service requests monthly, providing comprehensive support for hardware, software, mobile devices, and peripheral equipment across distributed environments. We combine deep technical expertise with exceptional customer service, adhering to HDI Support Center Standards and ITIL best practices for incident management, problem resolution, and continual service improvement.

Our service desk capabilities include:

• Desktop and Mobile Device Support – Complete lifecycle management for laptops, desktops, and mobile devices across all network security enclaves. We provision, configure, maintain, and troubleshoot endpoints to ensure systems remain secure, compliant, and operational with minimal disruption.
• Incident and Service Request Management – Structured ticketing processes with priority-based resolution, root-cause analysis for recurring issues, and preventive measures to maintain system reliability. We leverage proven ITSM platforms to track, manage, and resolve issues efficiently.
• IT Experience Centers – Walk-in support facilities providing immediate assistance for mobile device configuration, credential provisioning, password resets, peripheral access, and equipment pickup. Our ITX centers streamline IT support and ensure users have the resources they need to be productive.
• VIP Concierge Support – Dedicated “white glove” technical support for executive leadership with proactive problem prevention, total contact ownership, and exceptional service delivery focused on continuity and satisfaction.
• Specialty Project Management – Expert execution of large-scale initiatives including OS refreshes and upgrades, technology deployments, office relocations, new facility installations, and technical enhancement projects delivered on time with minimal operational disruption.
• Account and Credential Management – PIV card support, credentialing services, account provisioning, and identity management ensuring secure, compliant access across the enterprise.
• Asset and Inventory Management – Comprehensive tracking and management of IT assets using designated inventory systems, ensuring accurate accountability and optimal resource utilization.
• Knowledge Management – Development and maintenance of SOPs, FAQs, technical guides, and documentation accessible through secure portals, continuously updated to reflect current protocols and best practices.
• IMTAS doesn’t just provide IT support—we deliver strategic technology partnership that empowers your workforce and enables mission success.